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How We Handle Your Account & Data

When you open an account with pesona69, your security and privacy come first.

Account encryption standardData retention policyWithdrawal verification process
Explore the Lobby Read FAQ
pesona69 How We Handle Your Account & Data
GET IN TOUCH

How to Reach Our Legal & Support Team

Team online

Email Support

Contact us at [email protected] for account access requests, data deletion inquiries, or policy clarifications. We respond within 48 hours on weekdays, 72 hours on weekends.

Live Chat — Bandung & Medan

Open the chat widget in your account lobby or on this site. Our team operates 09:00–22:00 Indonesia time, seven days a week, to handle urgent account or withdrawal concerns.

Account Settings

Log in and go to Settings > Account > Legal & Privacy to view your data, request a copy of your records, or update contact information tied to your withdrawals.

HOW WE PROTECT YOU

Data, Cookies & Account Security

Data Encryption

All account data and payment details are encrypted in transit and at rest using SSL 256-bit encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in plain text on our servers.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to improve lobby speed and game load times. No third-party tracking cookies are set without your consent. You can disable them in your browser or account settings.

Withdrawal Verification

When you request a withdrawal, we verify your identity using your registered phone number and email before funds leave our wallet. This process usually takes 5–15 minutes; high-value withdrawals may take up to 2 hours.

Account Access & Deletion

You can download your full account history, deposit and withdrawal records, and game logs from Settings > Account Data. To request permanent deletion, email [email protected] with your account ID and we'll confirm within 10 business days.

Fraud Prevention

We monitor for suspicious login attempts and unusual withdrawal patterns. If we detect a threat, we'll lock your account temporarily and contact you via your registered phone or email to confirm it's you.

Policy Updates

When we change this legal policy, we notify you by email at least 14 days before the change takes effect. You can opt out by requesting account closure; no penalty applies.

Frequently Asked About Legal & Privacy

Contact our support team at [email protected] or use the live chat in your browser. We'll verify your identity using your phone number and registered account details, then reset your password or email within 24 hours. Keep your phone number up to date in Settings.

Yes. Log in and go to Settings > Account Data to download a complete CSV or PDF of all deposits, withdrawals, and game activity. We store this data for seven years for compliance. Export it anytime, no limit on how often you download.

Only pesona69's encrypted payment system sees your transaction details. Your bank or wallet provider (DANA, OVO, GoPay, QRIS) sees only that a transfer was made to pesona69.club. We never share your details with third parties, advertisers, or other players.

Email [email protected] with the subject 'Data Access Request' and your account ID. We'll send you all personal data we hold — name, contact info, transaction history, device logs — within 10 business days in a machine-readable format.

We retain transaction records for seven years for legal compliance and fraud investigation. Your profile and game history are deleted within 90 days of closure. You can request earlier deletion; contact [email protected] to arrange this.

Yes. We lock suspicious accounts immediately and notify you. Change your password right away and contact support. If unauthorized withdrawals occurred, we investigate within 24 hours and restore confirmed fraudulent transactions to your wallet.

No. We never sell your data. We only share information with payment processors (for DANA, OVO, GoPay, QRIS transactions) and fraud-prevention partners, all bound by strict confidentiality. You control what data we use via Settings > Privacy Preferences.

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