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Privacy and Security at pesona69

When you open an account with us, your personal information stays protected under strict data handling rules.

Encrypted payment and account dataData retention policies explainedYour access and control rights
Explore the Lobby Read FAQ
pesona69 Privacy and Security at pesona69
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Email Support

Email [email protected] with any privacy questions. We respond within 24 hours on weekdays. Include your account username and a clear description of what you need.

Live Chat

Open live chat from the lobby between 08:00 and 22:00 (Indonesia time). Our team can walk you through data requests, account settings and privacy controls in real time.

Account Settings

Log into your pesona69 account and visit Settings > Privacy to update your contact details, communication preferences and data sharing choices without contacting support.

HOW WE PROTECT YOU

Data Security and Retention Practices

Encryption & Payment Security

All deposits via DANA, OVO, GoPay and QRIS flow through encrypted channels. Withdrawal requests are verified against your registered identity before funds leave the platform, and payment confirmations appear in your account history.

Cookie & Tracking Policy

We use cookies to remember your login, track your game session and prevent fraud. You can manage cookie settings in your browser. Some site features may not work if cookies are disabled.

Account Access & Login

Your password is hashed and never stored in plain text. Two-factor authentication is available in account settings. If your account is accessed from an unusual location or device, we send you a notification.

Data Retention Timelines

We retain account and transaction records for up to seven years after account closure or per local law requirements. Game session logs are kept for 90 days. You can request data deletion where local law permits.

Third-Party Data Sharing

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS), fraud detection partners and legal authorities when required. We do not sell your data to advertisers or marketing firms.

Privacy Change Requests

To request a copy of your data, update your information, or ask us to delete records, email [email protected] with 'Data Request' in the subject line. We respond within 14 days.

Privacy Policy Frequently Asked

We collect your name, email, phone number, date of birth and payment details (such as DANA, OVO, GoPay or QRIS account linked to withdrawals). We also log your device type, IP address and game activity to verify your identity and detect fraud. This data is encrypted and stored securely.

We retain account records, transaction history and game logs for up to seven years after account closure or per local law. Temporary session data is deleted after 90 days of inactivity. You can request earlier deletion where local law permits by contacting [email protected].

Yes. Email [email protected] with the subject 'Data Request' and include your account username. We compile and send your personal data within 14 days. The file includes account details, payment history and game records stored under your profile.

We share the minimum necessary data with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and authorities when legally required. We never sell your data to advertisers, marketing firms or unrelated companies. Third parties sign strict data protection agreements.

Deposits are processed over encrypted channels and verified before crediting your account. Your payment method is tokenised—we don't store full account details on our servers. Withdrawal requests are checked against your registered identity. Payment confirmations always appear in your account history.

Change your password immediately from Settings > Security. Enable two-factor authentication if available. Contact [email protected] or live chat (08:00–22:00 Indonesia time) to report suspicious activity. We investigate unusual logins and can freeze your account temporarily for protection.

You can close your account through Settings > Account Closure. We retain transaction records for up to seven years for legal compliance, but personal data may be anonymised earlier where local law permits. Contact support to request data deletion timelines specific to your region.

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