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What You Need to Know About Our Terms

When you open an account at pesona69, you're agreeing to a clear set of rules that protect both you and us.

Account creation and verificationPayment and withdrawal policiesGame access and account suspension rules
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pesona69 What You Need to Know About Our Terms
GET HELP WITH TERMS

How to Contact Us About Policy Questions

We're here to clarify any part of these terms that isn't clear. Reach out through the channels below during our support hours, and we'll answer your question about account rules, payment policy, or access in plain language.

Team online

Live Chat

Open the chat window in the bottom right of your account lobby. Our team responds to policy questions Monday to Friday, 09:00–22:00 WIB, and Saturday–Sunday 10:00–20:00 WIB.

Email Support

Send your terms question to [email protected] with your account username. We reply within 24 hours with a clear explanation of the relevant policy section.

In-Account Help

Tap your account menu, then 'Policy & Settings', then 'View Terms'. You'll see a search box to find specific clauses, and a 'Ask Support' button linked to our live team.

HOW WE PROTECT YOU

Data, Security and Your Rights Under These Terms

These terms include how we handle your personal information, secure your account, and let you request changes to your data. We encrypt all deposits and withdrawals using the same standard banks use.

Account Encryption

All login sessions use TLS 1.2 encryption. Your password is never visible to our staff. Two-factor authentication is optional but recommended for accounts with active withdrawal privileges.

Data Retention

We keep transaction records for seven years as required by local law. After account closure, non-transaction data is deleted within 90 days unless legal holds apply.

Cookie and Device Policy

We use session cookies to keep you logged in and device fingerprinting to prevent fraud. You can disable non-essential cookies in your browser; essential ones cannot be turned off without logging out.

Data Access and Deletion

Open your account menu, select 'Privacy', then 'Request My Data' to download a full copy of your profile, transactions and device history in PDF format within 48 hours.

Dispute Resolution

Disagreements over payouts are resolved through our internal review first. If unresolved after 30 days, you can escalate to our compliance team via [email protected] with full transaction details.

Third-Party Sharing

We share account data only with payment processors (DANA, OVO, GoPay, QRIS providers), fraud-detection partners, and legal authorities where required by local law. You receive notice of each share via email.

Frequently Asked Questions About These Terms

Real players ask these questions often. We've answered them here using the exact terms from our policy so there's no confusion.

No. Your account is personal and non-transferable under our terms. Sharing login credentials or allowing someone else to use your wallet violates the policy and may result in account suspension. Each person in your household needs their own account to play.

Multi-accounting is prohibited. Our fraud-detection system scans for duplicate registrations using device fingerprints, phone numbers and payment methods. If we detect a second account linked to you, both may be suspended immediately and winnings held pending review.

Withdrawal requests are verified within 24 hours. Once verified, DANA and OVO transfers clear within 60 seconds. GoPay and bank transfers take one to two business days depending on your bank. We notify you via email when processing begins and when funds arrive.

Yes, if we find a breach of these terms—such as fraud, automated tools, or multi-accounting—we may suspend or close your account immediately. We'll email you the reason and details of your account balance so you can request a withdrawal. Legitimate accounts closed by mistake are restored within 48 hours of appeal.

Only you and pesona69 staff can access your full transaction history inside your account. We share payment details only with DANA, OVO, GoPay and QRIS providers for processing. Legal authorities receive data only where local law requires it. You can request a full data export anytime from your Privacy settings.

All game results are determined by certified random number generators. If you believe a result is incorrect, report it in the Dispute section under your transaction history within 48 hours. Our technical team investigates and responds within five business days with log details and outcome.

Yes. Transaction records are kept for seven years as required by law. Non-transaction personal data is deleted within 90 days of closure. If you need faster deletion of specific data, email [email protected] with your username and we'll process it within 30 days where local law permits.

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